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#Our multichannel approach Ordering online and picking up your purchase at a branch or having it delivered to your work site, learning about a product’s features from your smartphone, and checking its availability at the closest branch: Rexel offers its customers all of these options by extending the number of touch points in order to facilitate their purchasing process and optimize their project management.

The range of these touch points is constantly expanding: branch, call center, outside sales representative, technical center, EDI, webshop, web configurator, mobile applications, etc. In 2017, two new major features were added to the webshops: card payment and automatic account creation. The latter allows customers to make immediate purchases.